Refund policy

🔁 Mega Shoes — Return & Refund Policy
At Mega Shoes, we want you to shop with confidence. If you are not satisfied with your purchase, you may request a return or exchange under the policy below.
📌 1. Return & Exchange Period
Customers can return or exchange products within 15 days of delivery or purchase.
📌 2. Return Conditions
To be eligible for return or exchange, the product must be:
Unused, unwashed, and unaltered
In original condition
With all tags and packaging intact
Accompanied by proof of purchase (order number or receipt)
📌 3. Eligible Reasons for Return
Returns or exchanges are accepted only in the following cases:
Wrong item delivered
Wrong size delivered
Defective or damaged product at the time of delivery
📌 4. Return Process
Once your return request is approved:
We may arrange a pickup or request store return
The product will be inspected and verified
The process may take 3–10 working days
📌 5. Refund & Credit Policy
Mega Shoes does not offer cash refunds.
Instead, customers will receive:
💳 Store credit OR
💳 Online credit voucher (for website orders)
This credit can be used for future purchases only.
📌 6. Delivery Charges
Delivery charges are non-refundable in all cases
📌 7. Exchange Option
If available, we may offer an exchange for the same or different product instead of credit.
📌 8. Important Notes
Return requests must be made within 15 days
Items not meeting return conditions will not be accepted
Mega Shoes reserves the right to reject any return if conditions are not fulfilled
📞 Contact Us
For support regarding returns or exchanges:
Mega Shoes Support
📞 03322922132
Mega Shoes — Step with Style, Shop with Confidence